Privacy Policy

1. Who this app is for

The App is intended for authorized delivery drivers and related staff of Super Skate’s business customers. It is not a consumer shopping app and is not directed to the general public or to children.

Account access is controlled by Super Skate and/or the customer organization that employs or contracts you.

2. Information we collect

Depending on how you use the App, we may collect or process:

A. Account and authentication information

• Email address, name, and credentials used to sign in
• Authentication tokens and session data stored on your device
• Two-factor authentication status and related verification flows
• Optional biometric sign-in preference (Face ID / fingerprint). Biometric data stays on your device and is handled by the operating system; we do not receive your biometric templates

B. Location information

• Approximate and precise location while you use the App
• Background location during an active delivery / route session, so dispatch and operations can track progress and support delivery workflows
• Location used for features such as time clock punches or other actions that require confirming you are on duty / on site

You can control location permissions in your device settings. Some features may not work if location is denied.

C. Photos and media

• Photos you capture or select for proof of delivery (POD), undeliverable documentation, vehicle receipts/notes, or similar work tasks
• These may include images of premises, packages, receipts, or other delivery-related scenes you choose to submit

D. Delivery and work data

In the course of your work, the App displays and may transmit operational data provided by our systems and/or our business customers, such as:

• Routes, stops, and order/delivery metadata
• Customer names, addresses, delivery instructions, and related fulfillment details
• Vehicle, mileage, fuel, and similar log entries you submit
• Notes, statuses, timestamps, and proof-of-delivery records

This information is processed to perform delivery operations for the relevant business customer. Super Skate does not sell customer lists.

E. Device and app information

• Device type, operating system, app version, and similar technical data
• Network connectivity status (for offline/online sync behavior)
• Crash and diagnostic data (see Service providers below)
• Push notification tokens (if notifications are enabled), so we can send operational alerts

F. Information stored on your device

The App stores data locally (including secure storage and an on-device database) so you can work offline and sync when connectivity returns. Local data may include session info, cached routes, queued uploads, and photos pending sync.

3. How we use information

We use the information above to:

• Authenticate users and secure accounts
• Assign and complete delivery routes and related workflows
• Record proof of delivery, exceptions, vehicle logs, and timekeeping
• Support offline use and synchronize data to our servers
• Provide operational notifications
• Monitor reliability, diagnose crashes, and improve the App
• Comply with law and protect rights, safety, and security
• Support our business customers’ legitimate delivery and logistics operations

4. How we share information

We may share information with:

Business customers

If you drive for a customer such as Empire Wine & Spirits, delivery and work data you generate in the App is available to that customer as needed to run their operations (dispatch, customer service, compliance, etc.).

Service providers

Vendors that help us run the App, for example:

• Cloud hosting and API infrastructure
• Mobile app build/distribution platforms
• Crash and error monitoring (e.g., Sentry)
• Apple and Google for app distribution, push delivery, and platform services

These providers are permitted to process data only to provide services to us (and as required by law).

Legal and safety

We may disclose information if required by law, legal process, or to protect Super Skate, our users, our customers, or the public.

We do not sell your personal information and we do not share it for cross-context behavioral advertising.

5. Distribution note

The App may currently be distributed through Apple App Store / Google Play listings associated with an existing developer account used for related client deployments. That does not change who operates the Super Skate product: Super Skate LLC remains responsible for this Privacy Policy and the App’s privacy practices described here.

6. Retention

We retain information for as long as needed to provide the App, support customer operations, meet legal/accounting requirements, resolve disputes, and enforce agreements. Local device data may remain until you sign out, clear app data, or uninstall the App. Server-side retention follows Super Skate and/or customer operational needs.

7. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the data (including encrypted transport and secure on-device storage for credentials). No method of transmission or storage is 100% secure.

8. Your choices

• Permissions: Control location, camera, photos, and notifications in iOS/Android settings
• Biometrics: Enable or disable biometric sign-in in the App (where available)
• Account: Contact us (or your employer/dispatcher) to update account details or deactivate access when you leave
• Push: Disable notifications in device settings

Because the App is a workplace tool, some data processing is required to perform your job functions; disabling certain permissions may limit features.

9. Children’s privacy

The App is not directed to children under 13 (or the age required by local law), and we do not knowingly collect personal information from children.

10. International / U.S. processing

The App is operated for use in the United States. Information may be processed and stored in the United States and other locations where we or our service providers operate.

11. California and similar rights

If you are a California resident (or resident of another state with similar laws), you may have rights to request access, deletion, or correction of certain personal information, and to opt out of “sale” or “sharing” as defined by those laws. We do not sell personal information.

To exercise rights, email super.skate.llc@gmail.com. We may need to verify your identity and, for workplace accounts, coordinate with your employer/customer organization.

12. Changes to this Policy

We may update this Policy from time to time. We will post the updated version at this URL and revise the “Last updated” date. Continued use of the App after changes means you accept the updated Policy, except where applicable law requires otherwise.

13. Contact us

Super Skate LLC
Email: super.skate.llc@gmail.com
Website: https://www.superskatellc.com
Privacy page: https://www.superskatellc.com/privacy

For account or dispatch questions, contact your supervisor or the customer organization you drive for.